I cannot find my purchased product

All products you purchased are listed in your My Purchases page.

First of all, please check whether you have received our Invoice and Delivery Confirmation e-mail to your e-mail inbox. These two e-mails should arrive shortly after your succesful payment of a purchase. If you have received both e-mails, you should be able to find your purchase in your My Purchases page. Please take note that you must be logged in with the account that you have used to purchase the product, so, pay attention if you are using two different accounts on Flightsim. In rare cases, it can take up to ten minutes until you can find the products in your My Purchases page. We kindly ask for your patience in these cases.

If the product still doesn't show up, please make sure that you have entered the same email address during checkout as the email address of your Flightsim account. Please contact support if this is not the case.

If you did not receive the invoice or delivery information by e-mail, it means that your payment has not been completed or has been cancelled. Your credit card or PayPal statements will show that the transaction is still pending or waiting for authorization, however, the money has not left your account, and the transaction will automatically cancel. In these cases, please place the order again, using a different payment method.